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Schema: default
schema {
query: RootQuery
mutation: RootMutation
}
type PhoneboxOptimCall implements Phonebox {
id: Int!
name: String!
phone: String!
createdAt: DateTime!
isCurrentUserMaster: Boolean!
}
interface Phonebox {
id: Int!
name: String!
phone: String!
createdAt: DateTime!
isCurrentUserMaster: Boolean!
}
scalar DateTime
type PhoneboxTelfa implements Phonebox {
id: Int!
name: String!
phone: String!
createdAt: DateTime!
isCurrentUserMaster: Boolean!
}
type ChatboxWeb implements Chatbox {
id: Int!
name: String!
createdAt: DateTime!
isCurrentUserMaster: Boolean!
}
interface Chatbox {
id: Int!
name: String!
createdAt: DateTime!
isCurrentUserMaster: Boolean!
}
type ChatboxFacebookMessenger implements Chatbox {
managedPageId: String
managedPageName: String
managedInstagramId: String
id: Int!
name: String!
createdAt: DateTime!
isCurrentUserMaster: Boolean!
}
type RootQuery {
tags: [Tag!]!
appContext: AppContext
notifications(includeRead: Boolean!): NotificationsList!
toolbarMenu: MenuItem!
users: [User!]!
featureActivation: FeatureActivation
companyAlerts: [Alert!]!
mailboxAlerts(mailboxId: Int!): [Alert!]!
overallAlerts: [Alert!]!
dashboard: Dashboard
mainMenu: MenuItem!
boxesMenu: MenuItem!
person(id: Int!): Person
mailTicketFilterSets: [MailTicketFilterSet!]
mailbox(mailboxId: Int!): Mailbox
mailboxByFolder(mailFolderId: Int!): Mailbox
mailboxes: [Mailbox]
mailMessage(id: Int!): MailMessage
formDataCreateMailMessageOutNew(mailboxId: Int!): FormDataCreateMailMessageOutNew
formDataCreateMailMessageIn3rd(mailboxId: Int!): FormDataCreateMailMessageIn3rd
formDataCreateMailMessageOutReply(originalMessageId: Int!): FormDataCreateMailMessageOutReply
formDataCreateMailMessageMemo(ticketId: Int!, memoMessageId: Int): FormDataCreateMailMessageMemo
formDataCreateMailMessageOutForward(originalMessageId: Int!): FormDataCreateMailMessageOutForward
mailTicketDetail(id: Int!): MailTicketDetail
mailAddressSuggestion(query: String!): [MailAddressSuggestion]
mailTicketsByFolder(mailFolderId: Int!, paginationInput: PaginationInput!): MailTicketsGrid
mailTicketPlugins(mailTicketId: Int!): [MailTicketPlugin!]
navigationNextMailAction(mailTicketId: Int!, accessedFromMailFolderId: Int!): String!
navigationNextMailTicket(mailTicketId: Int!, accessedFromMailFolderId: Int!): String!
navigationPreviousMailTicket(mailTicketId: Int!, accessedFromMailFolderId: Int!): String!
phoneTicketsByFolder(phoneboxId: Int!, folder: PhoneFolder!, paginationInput: PaginationInput!): PhoneTicketsGrid!
phoneLines(phoneBoxId: Int!): [PhoneLine!]!
phoneTicketFilterSets: [PhoneTicketFilterSet!]
phonebox(phoneboxId: Int!): Phonebox!
phoneboxes: [Phonebox!]!
phoneLinesAssignments: PhoneLinesAssignments
phoneNumberSuggestion(query: String!): [PhoneNumberSuggestion!]!
phoneDevices(phoneBoxId: Int!): [PhoneDevice!]!
chatbox(chatboxId: Int!): Chatbox
chatboxes: [Chatbox!]!
chatTicketsByFolder(chatboxId: Int!, folder: ChatFolder!, paginationInput: PaginationInput!): ChatTicketsGrid
}
type Tag {
id: Int!
parentTagId: Int
name: String!
color: String!
}
type AppContext {
user: User
companies: [Company!]!
currentCompany: Company!
}
type User {
avatarUrl: String
id: Int!
email: String!
isOnlineOnChat: Boolean!
isOnlineOnPhone: Boolean!
name: String!
nameOrEmail: String!
}
type Company {
id: Int!
logoUrl: String
name: String!
isCurrentUserOwner: Boolean!
isCurrentUserMaster: Boolean!
isAiEnabled: Boolean!
}
type NotificationsList {
countUnread: Int!
items: [Notification!]!
}
type Notification {
id: Int!
type: NotificationType!
tagName: String
title: String
text: String
uri: String
createdAt: DateTime!
isRead: Boolean!
}
enum NotificationType {
INNOVATION
CHAT_BOX_FAIL
MAIL_MESSAGE_FAIL
MAIL_TICKET_REMINDER
PHONE_TICKET_REMINDER
CHAT_TICKET_REMINDER
ACCESS_REQUEST
}
type MenuItem {
typeId: String
legacyTypeId: String
type: MenuItemType!
icon: String
isHighlighted: Boolean!
count: Badge
affectsParentCount: Boolean!
createLink: Link
text: String
title: String
uri: String
children: [MenuItem!]!
id: String!
}
enum MenuItemType {
GENERIC
CATEGORY
MAILBOX
CHATBOX
PHONEBOX
MAIL_FOLDER
CHAT_FOLDER
PHONE_FOLDER
MAIL_TICKET
CHAT_TICKET
PHONE_TICKET
}
type Badge {
text: String!
importance: Importance!
help: String
}
enum Importance {
LOW
NORMAL
HIGH
URGENT
}
type Link {
uri: String!
text: String
title: String
}
type FeatureActivation {
isAiV2Enabled: Boolean!
isRedesign2Enabled: Boolean!
isRedesign3Enabled: Boolean!
}
type Alert {
importance: Importance!
text: String!
}
type Dashboard {
mailboxes: [DashboardMailbox!]!
lastMailTicketLogs: [MailTicketLog!]!
}
type DashboardMailbox {
id: Int!
name: String!
email: String!
position: Int!
color: String
ticketsCountNew: Int!
ticketsCountMy: Int!
tickets: [MailTicketsGridItem]
}
type MailTicketsGridItem {
tags: [Tag]
sla: Sla
messageCreatedBy: User
id: Int!
title: String!
assignedUser: User
messageId: Int!
messageType: MailMessageType!
date: DateTime!
textPreview: String!
correspondentsNames: String!
correspondentsEmailAddresses: String!
status: MailTicketStatus!
statusDate: DateTime
priority: MailTicketPriority!
isRead: Boolean!
countMessagesWithoutMemo: Int!
has2MoreMessagesFromCustomer: Boolean!
hasAttachments: Boolean!
}
type Sla {
startAt: DateTime!
endAt: DateTime!
duration: Int!
}
enum MailMessageType {
IN
IN_3RD
OUT_NEW
OUT_REPLY
OUT_AUTOREPLY
OUT_FORWARD
MEMO
}
enum MailTicketStatus {
NEW
PENDING
RESOLVED
SPAM
}
enum MailTicketPriority {
LOWEST
LOW
NORMAL
HIGH
HIGHEST
}
union MailTicketLog = MailTicketLogActiveRule | MailTicketLogAssign | MailTicketLogChild | MailTicketLogDistributionAssign | MailTicketLogFolder | MailTicketLogForward | MailTicketLogForwardFrom | MailTicketLogMailbox | MailTicketLogMailerDaemonFor | MailTicketLogMerge | MailTicketLogParent | MailTicketLogPriority | MailTicketLogSpam | MailTicketLogStatus | MailTicketLogTag | MailTicketLogTrash
type MailTicketLogActiveRule {
activeRule: MailActiveRule
isTriggeredByButton: Boolean!
isTriggeredByMailReceive: Boolean!
id: Int
createdAt: DateTime!
createdByUser: User
displayText: String
}
type MailActiveRule {
id: Int!
name: String!
}
type MailTicketLogAssign {
oldAssigner: User
newAssigner: User
id: Int
createdAt: DateTime!
createdByUser: User
displayText: String
}
type MailTicketLogChild {
childMailTicket: MailTicket
id: Int
createdAt: DateTime!
createdByUser: User
displayText: String
}
type MailTicket {
sla: Sla
id: Int!
title: String
status: MailTicketStatus!
createdAt: DateTime!
lastMessageId: Int
mailboxId: Int!
}
type MailTicketLogDistributionAssign {
assigner: User!
id: Int
createdAt: DateTime!
createdByUser: User
displayText: String
}
type MailTicketLogFolder {
oldFolder: MailFolder
newFolder: MailFolder
id: Int
createdAt: DateTime!
createdByUser: User
displayText: String
}
type MailFolder {
id: Int!
type: MailFolderType!
subtype: MailFolderSubtype!
name: String!
position: Int!
ticketsTotalCount: Int
}
enum MailFolderType {
VIRTUAL
STATIC
}
enum MailFolderSubtype {
NEW
NEW_WITHOUT_PENDING
MY
MY_WITHOUT_PENDING
DELEGATED
DELEGATED_WITHOUT_PENDING
RESOLVED
PENDING
SPAM
TRASH
CUSTOM
STATIC
}
type MailTicketLogForward {
forwardedMailMessageId: Int!
newMailMessageId: Int!
newMailMessageTo: String!
newMailTicket: MailTicket!
id: Int
createdAt: DateTime!
createdByUser: User
displayText: String
}
type MailTicketLogForwardFrom {
forwardedFromMailTicket: MailTicket
id: Int
createdAt: DateTime!
createdByUser: User
displayText: String
}
type MailTicketLogMailbox {
oldMailbox: Mailbox
newMailbox: Mailbox
id: Int
createdAt: DateTime!
createdByUser: User
displayText: String
}
type Mailbox {
virtualFolders: [MailFolder!]!
staticFolders: [MailFolder!]!
activeRules: [MailActiveRule!]!
manualActiveRules: [MailActiveRule!]!
operators: [User!]!
statuses: [String!]!
calculatedWorkingHours: [WorkingHoursDay!]!
aiSettings: AiSettings!
id: Int!
name: String!
emailAddress: String!
ticketsPerPage: Int!
color: String
isAiEnabled: Boolean!
isCurrentUserMaster: Boolean!
}
type WorkingHoursDay {
date: String!
workingHours: WorkingHours
}
type WorkingHours {
startTime: String!
endTime: String!
}
type AiSettings {
isExtendTextEnabled: Boolean!
isNeutralTextEnabled: Boolean!
isFriendlyTextEnabled: Boolean!
isTranslateTextEnabled: Boolean!
isCreateSummaryEnabled: Boolean!
isSuggestAnswerEnabled: Boolean!
isOrderStatusEnabled: Boolean!
}
type MailTicketLogMailerDaemonFor {
mailMessage: MailMessage!
id: Int
createdAt: DateTime!
createdByUser: User
displayText: String
}
type MailMessage {
processedText: String!
processedTextAddon: String
attachments: [MailAttachment!]!
attachmentsDownloadAllUrl: String
logsUpdatedAt: [DateTime!]!
id: Int
ticketId: Int!
status: MailTicketStatus!
type: MailMessageType!
subject: String!
from: EmailAddress
to: EmailAddress
replyTo: EmailAddress
cc: [EmailAddress!]!
bcc: [EmailAddress!]!
createdAt: DateTime!
createdBy: User
seenAt: DateTime
sla: Sla
slaFulfillment: SlaFulfillment
sendError: MailMessageSendError
rating: MailMessageRating
textPreview(length: Int = 300): String!
}
type MailAttachment {
originalFileName: String!
fileSize: Int
mimeType: String
downloadUrl: String!
previewUrl: String
}
type EmailAddress {
name: String
email: String
}
type SlaFulfillment {
fulfilledAt: DateTime
fulfillDuration: Int
}
type MailMessageSendError {
failedAt: DateTime!
errorMessage: String!
}
type MailMessageRating {
score: MailMessageRatingScore!
comment: String
}
enum MailMessageRatingScore {
POSITIVE
NEUTRAL
NEGATIVE
}
type MailTicketLogMerge {
oldMailTicketId: Int!
id: Int
createdAt: DateTime!
createdByUser: User
displayText: String
}
type MailTicketLogParent {
parentMailTicket: MailTicket
parentChatTicket: ChatTicket
parentPhoneTicket: PhoneTicket
id: Int
createdAt: DateTime!
createdByUser: User
displayText: String
}
type ChatTicket {
id: Int!
title: String!
chatboxId: Int!
}
type PhoneTicket {
sla: Sla
id: Int!
title: String!
phoneboxId: Int!
}
type MailTicketLogPriority {
oldPriority: Int!
newPriority: Int!
id: Int
createdAt: DateTime!
createdByUser: User
displayText: String
}
type MailTicketLogSpam {
oldDate: DateTime
newDate: DateTime
id: Int
createdAt: DateTime!
createdByUser: User
displayText: String
}
type MailTicketLogStatus {
oldStatus: MailTicketStatus
newStatus: MailTicketStatus
id: Int
createdAt: DateTime!
createdByUser: User
displayText: String
}
type MailTicketLogTag {
action: String!
tag: Tag
id: Int
createdAt: DateTime!
createdByUser: User
displayText: String
}
type MailTicketLogTrash {
oldDate: DateTime
newDate: DateTime
id: Int
createdAt: DateTime!
createdByUser: User
displayText: String
}
type Person {
id: Int!
name: String
createdAt: DateTime!
emails: [PersonEmail]
phones: [PersonPhone]
facebooks: [PersonFacebook]
}
type PersonEmail {
id: Int!
emailAddress: String!
isPrimary: Boolean
}
type PersonPhone {
id: Int!
phoneNumber: String!
isPrimary: Boolean!
}
type PersonFacebook {
id: Int!
facebookId: String!
isPrimary: Boolean!
}
type MailTicketFilterSet {
id: Int!
name: String!
}
type FormDataCreateMailMessageOutNew {
draft: DraftMailMessageOutNew!
mailboxEmail: String!
availableStatuses: [String]!
defaultStatus: String
availableOperators: [User!]!
defaultOperatorId: Int
}
type DraftMailMessageOutNew {
attachments: [DraftMailAttachment!]!
text: String!
subject: String
to: String
cc: [String!]!
bcc: [String!]!
signature: String
}
type DraftMailAttachment {
originalFileName: String!
fileSize: Int
mimeType: String
deleteUrl: String!
previewUrl: String
}
type FormDataCreateMailMessageIn3rd {
draft: DraftMailMessageIn3rd!
mailboxEmail: String!
availableStatuses: [String]!
defaultStatus: String
availableOperators: [User!]!
defaultOperatorId: Int
}
type DraftMailMessageIn3rd {
attachments: [DraftMailAttachment!]!
text: String!
subject: String
from: String
}
type FormDataCreateMailMessageOutReply {
draft: DraftMailMessageOutReply!
mailboxEmail: String!
availableStatuses: [String]!
defaultStatus: String
availableOperators: [User!]!
defaultOperatorId: Int
}
type DraftMailMessageOutReply {
attachments: [DraftMailAttachment!]!
text: String!
subject: String
to: String
cc: [String!]!
bcc: [String!]!
signature: String
textAddon: String!
}
type FormDataCreateMailMessageMemo {
draft: DraftMailMessageMemo!
mailboxEmail: String!
availableStatuses: [String]!
defaultStatus: String
availableOperators: [User!]!
defaultOperatorId: Int
}
type DraftMailMessageMemo {
attachments: [DraftMailAttachment!]!
text: String!
}
type FormDataCreateMailMessageOutForward {
draft: DraftMailMessageOutForward!
mailboxEmail: String!
availableStatuses: [String]!
defaultStatus: String
availableOperators: [User!]!
defaultOperatorId: Int
}
type DraftMailMessageOutForward {
attachments: [DraftMailAttachment!]!
text: String!
subject: String
to: String
cc: [String!]!
bcc: [String!]!
signature: String
textAddon: String!
}
type MailTicketDetail {
assignedUser: User
sla: Sla
id: Int!
mailboxId: Int!
priority: MailTicketPriority!
title: String
remindAt: DateTime
createdAt: DateTime!
lastMessageAt: DateTime!
staticFolderId: Int
status: MailTicketStatus!
statusDate: DateTime
isSpam: Boolean!
isDeleted: Boolean!
tags: [Tag!]!
lastMessages: [MailMessage]!
defaultReplyMessageId: Int
logs: [MailTicketLog]!
logsParent: [MailTicketLogParent]!
logsChild: [MailTicketLogChild]!
logsForward: [MailTicketLogForward]!
logsForwardFrom: [MailTicketLogForwardFrom]!
stream: MailTicketStream
}
type MailTicketStream {
items: [MailTicketStreamItem]!
}
type MailTicketStreamItem {
type: MailTicketStreamItemType
createdAt: DateTime!
itemId: Int!
}
enum MailTicketStreamItemType {
MESSAGE
LOG
}
type MailAddressSuggestion {
id: Int!
name: String
email: String!
}
input PaginationInput {
page: Int! = 1
itemsPerPage: Int
}
type MailTicketsGrid {
filters: [MailTicketFilter]
items: [MailTicketsGridItem]
pagination: Pagination!
}
type MailTicketFilter {
type: MailTicketFilterType!
operator: MailTicketFilterOperator!
valueType: MailTicketFilterValueType
value: [String]!
}
enum MailTicketFilterType {
MAILBOX
STATUS
ASSIGN
DATE_CREATED
DATE_DELETED
TAG
FOLDER_STATIC
SUBJECT
AGE
FROM
DELETING_FLAG
ANSWER
NUMBER
TEXT
DATE_LAST_CUSTOMER_ACTIVITY
RELATIVE_LAST_CUSTOMER_ACTIVITY
RELATIVE_LAST_OPERATOR_ACTIVITY
TO
CC
ANSWERED
ATTACHMENT
PRIORITY
}
enum MailTicketFilterOperator {
EQUAL
NOT_EQUAL
GREATER_THAN
LESS_THAN
GREATER_THAN_OR_EQUAL
LESS_THAN_OR_EQUAL
LIKE
NOT_LIKE
IN
NOT_IN
ANY_IN
NOT_ANY_IN
}
enum MailTicketFilterValueType {
ANY
CURRENT
SPECIFIC
UNASSIGNED
}
type Pagination {
page: Int!
total: Int!
itemsPerPage: Int!
lastPage: Int!
nextPage: Int
previousPage: Int
}
type MailTicketPlugin {
id: Int!
url: String!
}
enum PhoneFolder {
NEW
MY
ASSIGNED
RESOLVED
SPAM
TRASH
}
type PhoneTicketsGrid {
filters: [PhoneTicketFilter]
items: [PhoneTicketsGridItem]
pagination: Pagination!
}
type PhoneTicketFilter {
type: PhoneTicketFilterType!
operator: PhoneTicketFilterOperator!
value: [String]!
}
enum PhoneTicketFilterType {
STATUS
CALL_DIRECTION
ASSIGNED_USER
USER
DATE_CREATED
TAG
RESOLUTION
TYPE
RINGING_LEGS
CONNECTED_LEGS
RINGING_LEGS_DIALING_SKIPPED
}
enum PhoneTicketFilterOperator {
EQUAL
NOT_EQUAL
GREATER_THAN
LESS_THAN
GREATER_THAN_OR_EQUAL
LESS_THAN_OR_EQUAL
LIKE
NOT_LIKE
IN
NOT_IN
ANY_IN
NOT_ANY_IN
}
type PhoneTicketsGridItem {
tags: [Tag]
sla: Sla
messageCreatedBy: User
ivrTags: [PhoneMessageIvrTag!]
id: Int!
title: String!
assignedUser: User
messageId: Int!
messageType: PhoneMessageType!
date: DateTime!
status: PhoneTicketStatus!
gateStatus: PhoneTicketGateStatus!
callLengthInSeconds: Int!
callRecordingUrl: String
memoText: String
}
type PhoneMessageIvrTag {
id: Int!
text: String!
}
enum PhoneMessageType {
IN_CALL
OUT_CALL
EXTERNAL_CALL
IN_SMS
OUT_SMS
MEMO
NEW_TICKET
}
enum PhoneTicketStatus {
NEW
RESOLVED
SPAM
TRASH
}
enum PhoneTicketGateStatus {
NEW
PROCESS
PROCESS_MACHINE
MISSED
UNREACHABLE
REALIZED
REALIZED_MACHINE
WAITING
}
type PhoneLine {
id: Int!
gateName: String!
name: String!
isActive: Boolean!
}
type PhoneTicketFilterSet {
id: Int!
name: String!
}
type PhoneLinesAssignments {
isMultipleAssignEnabled: Boolean!
phoneLinesAssignment: [PhoneLineAssignment!]!
}
type PhoneLineAssignment {
gateName: String!
title: String!
isOccupied: Boolean!
isAssignedToCurrentUser: Boolean!
occupiedByUser: User
}
type PhoneNumberSuggestion {
id: Int!
name: String
emails: [String!]!
phoneNumbers: [String]!
}
type PhoneDevice {
id: String!
name: String!
phoneNumber: String!
}
enum ChatFolder {
NEW
RESOLVED
TRASH
}
type ChatTicketsGrid {
items: [ChatTicketsGridItem]
pagination: Pagination!
}
type ChatTicketsGridItem {
tags: [Tag]
id: Int!
status: ChatTicketStatus!
title: String!
assignedUser: User
date: DateTime!
textPreview: String!
countMessages: Int!
platform: ChatTicketPlatform!
locationCountryCode: String
locationCity: String
isHighlighted: Boolean!
isStoryMention: Boolean!
}
enum ChatTicketStatus {
NEW
RESOLVED
TRASH
}
enum ChatTicketPlatform {
INSTAGRAM
MESSENGER
SUPPORTBOX
}
type RootMutation {
markNotificationAsRead(notificationId: Int!): Boolean!
markAllNotificationsAsRead: Boolean!
toggleUserOnlineStatus(channel: Channel!, isOnline: Boolean!): Boolean!
sendRedesignToggledNotification(reason: String, url: String): Boolean!
saveDraftMailMessageOutReply(input: SaveDraftMailMessageOutReplyInput!): Boolean
saveDraftMailMessageIn3rd(input: SaveDraftMailMessageIn3rdInput!): Boolean
resendMailMessage(messageId: Int!): ResendMailMessageResponse!
saveDraftMailMessageOutForward(input: SaveDraftMailMessageOutForwardInput!): Boolean
createMailMessageOutNew(input: CreateMailMessageOutNewInput!): CreateMailMessageResponse!
saveDraftMailMessageOutNew(input: SaveDraftMailMessageOutNewInput!): Boolean
bulkMailTicketRestore(mailTicketsIds: [Int!]): BulkMailTicketActionResponse!
bulkMailTicketDelete(mailTicketsIds: [Int!]): BulkMailTicketActionResponse!
bulkMailTicketAssignUser(mailTicketsIds: [Int!], userId: Int): BulkMailTicketActionResponse!
bulkMailTicketUnmarkSpam(mailTicketsIds: [Int!], addSenderToWhitelist: Boolean!): BulkMailTicketActionResponse!
bulkMailTicketChangePriority(mailTicketsIds: [Int!], priority: MailTicketPriority!): BulkMailTicketActionResponse!
bulkMailTicketMarkRead(mailTicketsIds: [Int!]): BulkMailTicketActionResponse!
bulkMailTicketMarkUnread(mailTicketsIds: [Int!]): BulkMailTicketActionResponse!
bulkMailTicketChangeStatus(mailTicketsIds: [Int!], status: MailTicketStatus!, statusDate: DateTime): BulkMailTicketActionResponse!
bulkMailTicketAssignTag(mailTicketsIds: [Int!], tagId: Int!): BulkMailTicketActionResponse!
bulkMailTicketUnassignAllTags(mailTicketsIds: [Int!]): BulkMailTicketActionResponse!
bulkMailTicketChangeFolder(mailTicketsIds: [Int!], staticFolderId: Int): BulkMailTicketActionResponse!
bulkMailTicketChangeMailbox(mailTicketsIds: [Int!], mailboxId: Int!): BulkMailTicketActionResponse!
bulkMailTicketActiveRule(mailTicketsIds: [Int!], activeRuleId: Int!): BulkMailTicketActionResponse!
bulkMailTicketCreateReminder(mailTicketsIds: [Int!], remindAt: DateTime!): BulkMailTicketActionResponse!
bulkMailTicketCancelReminder(mailTicketsIds: [Int!]): BulkMailTicketActionResponse!
createMailMessageOutReply(input: CreateMailMessageOutReplyInput!): CreateMailMessageResponse!
clearDraftMailMessageOutForward(ticketId: Int!, clearSignatureOnly: Boolean!): Boolean
clearDraftMailMessageOutReply(ticketId: Int!, clearSignatureOnly: Boolean!): Boolean
resetMailTicketFilters: Boolean!
applyMailTicketFilters(filters: [MailTicketFilterInput!]!): Boolean!
applyMailTicketFilterSet(filterSetId: Int!): Boolean!
createAndApplyMailTicketFilterSet(filterName: String!, filters: [MailTicketFilterInput!]!): MailTicketFilterSet!
deleteMailTicketFilterSet(filterSetId: Int!): Boolean!
clearDraftMailMessageOutNew(mailboxId: Int!, clearSignatureOnly: Boolean!): Boolean
clearDraftMailMessageMemo(ticketId: Int!, memoMessageId: Int): Boolean
createMailMessageOutForward(input: CreateMailMessageOutForwardInput!): CreateMailMessageResponse!
mailTicketAssignMe(id: Int!): Boolean!
saveDraftMailMessageMemo(input: SaveDraftMailMessageMemoInput!): Boolean
createMailMessageIn3rd(input: CreateMailMessageIn3rdInput!): CreateMailMessageResponse!
mailTicketRestore(mailTicketId: Int!): GenericMutationResponse!
mailTicketDelete(mailTicketId: Int!): GenericMutationResponse!
mailTicketAssignUser(mailTicketId: Int!, userId: Int): GenericMutationResponse!
mailTicketUnmarkSpam(mailTicketId: Int!, addSenderToWhitelist: Boolean!): GenericMutationResponse!
mailTicketChangePriority(mailTicketId: Int!, priority: MailTicketPriority!): GenericMutationResponse!
mailTicketMarkRead(mailTicketId: Int!): GenericMutationResponse!
mailTicketMarkUnread(mailTicketId: Int!): GenericMutationResponse!
mailTicketChangeStatus(mailTicketId: Int!, status: MailTicketStatus!, statusDate: DateTime): GenericMutationResponse!
mailTicketAssignTag(mailTicketId: Int!, tagId: Int!): GenericMutationResponse!
mailTicketUnassignTag(mailTicketId: Int!, tagId: Int!): GenericMutationResponse!
mailTicketChangeFolder(mailTicketId: Int!, staticFolderId: Int): GenericMutationResponse!
mailTicketChangeMailbox(mailTicketId: Int!, mailboxId: Int!): GenericMutationResponse!
mailTicketActiveRule(mailTicketId: Int!, activeRuleId: Int!): GenericMutationResponse!
mailTicketCreateReminder(mailTicketId: Int!, remindAt: DateTime!): GenericMutationResponse!
mailTicketCancelReminder(mailTicketId: Int!): GenericMutationResponse!
clearDraftMailMessageIn3rd(mailboxId: Int!): Boolean
createMailMessageMemo(input: CreateMailMessageMemoInput!): CreateMailMessageResponse!
resetPhoneTicketFilters: Boolean!
applyPhoneTicketFilters(filters: [PhoneTicketFilterInput!]!): Boolean!
applyPhoneTicketFilterSet(filterSetId: Int!): Boolean!
createAndApplyPhoneTicketFilterSet(filterName: String!, filters: [PhoneTicketFilterInput!]!): PhoneTicketFilterSet!
deletePhoneTicketFilterSet(filterSetId: Int!): Boolean!
initializeCallFromDevice(phoneboxId: Int!, phoneNumber: String!, deviceId: String!): Boolean
assignMeToPhoneLine(phoneLineGateName: String!, unassignOccupying: Boolean!): PhoneLinesAssignments
unassignMeFromPhoneLine(phoneLineGateName: String!): PhoneLinesAssignments
createPhoneMessageMemo(input: CreatePhoneMessageMemoInput!): CreatePhoneMessageResponse!
initializeCall(phoneboxId: Int!, phoneNumber: String!, phoneLineGateName: String!): Boolean
createPhoneMessageOutSmsReply(input: CreatePhoneMessageOutSmsReplyInput!): CreatePhoneMessageResponse!
bulkChatTicketAssignUser(chatTicketsIds: [Int!], userId: Int): BulkChatTicketActionResponse!
bulkChatTicketChangeStatus(chatTicketsIds: [Int!], status: ChatTicketStatus!): BulkChatTicketActionResponse!
bulkChatTicketDelete(chatTicketsIds: [Int!]): BulkChatTicketActionResponse!
bulkChatTicketRestore(chatTicketsIds: [Int!]): BulkChatTicketActionResponse!
bulkChatTicketAssignTag(chatTicketsIds: [Int!], tagId: Int!): BulkChatTicketActionResponse!
bulkChatTicketUnassignAllTags(chatTicketsIds: [Int!]): BulkChatTicketActionResponse!
bulkChatTicketCreateReminder(chatTicketsIds: [Int!], remindAt: DateTime!): BulkChatTicketActionResponse!
bulkChatTicketCancelReminder(chatTicketsIds: [Int!]): BulkChatTicketActionResponse!
chatTicketAssignMe(id: Int!): Boolean!
}
enum Channel {
CHAT
MAIL
PHONE
}
input SaveDraftMailMessageOutReplyInput {
ticketId: Int!
to: String!
cc: [String!]!
bcc: [String!]!
subject: String!
text: String!
signature: String!
textAddon: String!
}
input SaveDraftMailMessageIn3rdInput {
mailboxId: Int!
from: String!
subject: String!
text: String!
}
type ResendMailMessageResponse {
status: MailMessageResendStatus!
errorMessage: String
}
enum MailMessageResendStatus {
MESSAGE_NOT_FOUND
MESSAGE_WAS_ALREADY_SENT
MESSAGE_SENT_ERROR
GENERAL_ERROR
SEND_SUCCESS
}
input SaveDraftMailMessageOutForwardInput {
ticketId: Int!
to: String!
cc: [String!]!
bcc: [String!]!
subject: String!
text: String!
signature: String!
textAddon: String!
}
input CreateMailMessageOutNewInput {
mailboxId: Int!
subject: String!
status: MailTicketStatus!
assignedOperatorId: Int
to: String!
cc: [String!]!
bcc: [String!]!
text: String!
remindAt: DateTime
signature: String!
parentMailTicketId: Int
priority: MailTicketPriority
tagIds: [Int!]!
}
type CreateMailMessageResponse {
mailMessage: MailMessage!
redirectUrl: String!
}
input SaveDraftMailMessageOutNewInput {
mailboxId: Int!
to: String!
cc: [String!]!
bcc: [String!]!
subject: String!
text: String!
signature: String!
}
type BulkMailTicketActionResponse {
successMessage: String
successIds: [Int!]
failIds: [Int!]
}
input CreateMailMessageOutReplyInput {
originalMessageId: Int!
subject: String!
status: MailTicketStatus!
assignedOperatorId: Int
to: String!
cc: [String!]!
bcc: [String!]!
text: String!
signature: String!
textAddon: String!
}
input MailTicketFilterInput {
type: MailTicketFilterType!
operator: MailTicketFilterOperator!
valueType: MailTicketFilterValueType
value: [String]!
}
input CreateMailMessageOutForwardInput {
originalMessageId: Int!
subject: String!
status: MailTicketStatus
assignedOperatorId: Int
to: String!
cc: [String!]!
bcc: [String!]!
text: String!
signature: String!
textAddon: String!
}
input SaveDraftMailMessageMemoInput {
memoMessageId: Int
ticketId: Int!
text: String!
}
input CreateMailMessageIn3rdInput {
mailboxId: Int!
subject: String!
status: MailTicketStatus!
assignedOperatorId: Int
from: String!
text: String!
remindAt: DateTime
priority: MailTicketPriority
tagIds: [Int!]!
}
type GenericMutationResponse {
message: String!
success: Boolean!
}
input CreateMailMessageMemoInput {
memoMessageId: Int
ticketId: Int!
status: MailTicketStatus!
assignedOperatorId: Int
text: String!
}
input PhoneTicketFilterInput {
type: PhoneTicketFilterType!
operator: PhoneTicketFilterOperator!
value: [String]!
}
input CreatePhoneMessageMemoInput {
memoMessageId: Int
ticketId: Int!
text: String!
}
type CreatePhoneMessageResponse {
phoneMessage: PhoneMessage!
redirectUrl: String!
}
type PhoneMessage {
id: Int!
ticket: PhoneTicket!
type: Int!
text: String!
createdAt: DateTime!
callLength: Int!
recordUri: String
ringingLength: Int!
speechLength: Int!
sla: Sla
}
input CreatePhoneMessageOutSmsReplyInput {
ticketId: Int!
text: String!
}
type BulkChatTicketActionResponse {
successMessage: String
successIds: [Int!]
failIds: [Int!]
}